Cancellation & Return Policy

All the products under a particular category may not have the same return/replacement period. Kindly always check the respective product’s return/replacement policy.

CategoryReturn Period after Delivery or Installation
Electronics: Computer Accessories, Laptop Accessories, Gaming Accessories, Mobile Accessories10 days Replacement*
 

Electronics: Consoles, Playstation, Xbox etc

10 Days Replacement
Games: PC Games, Xbox Games, Playstation Games, PSP Games etc

 

 

5 Days Replacement
No Returns categories:  Gift Cards, Computer Software, CD/DVD

 

 

No Returns

Note :

Return Period after Delivery is applicable if product received is Defective or Damaged or Not as Described.

If you have received a damaged or defective product or if it is not as described, you can raise a replacement request on the Website within the applicable Returns Policy period. In a rare event of the replacement being defective/damaged or not as described on the product page, a full refund will be provided by ZenithGames once they product is received by us.

Returns Processing

If you’re facing any issues with a product purchased on ZenithGames, we shall help by verifying and trying to resolve your product issue as part of the return verification process. The Issue resolution steps may be shared with you as self-help, or with assistance over call or a ZenithGames (or partner) personnel may visit your place. ZenithGames will arrange for a replacement if the issue has not been resolved.

Issue resolution steps will be available for products like gaming consoles, games, computer accessories, mobile accessories etc.

In case the item is not in stock or has been permanently discontinued, the refund for the entire product or part(s) of the product will be provided by ZenithGames.

What is ZenithGames’s Friendly Returns policy?

At ZenithGames, we understand how much you value your every purchase. And we are committed to making your shopping experience with us as delightful as possible.

Therefore, in the rare event that you are not fully satisfied with what you ordered, just return it to us. You can conveniently initiate the return on our Website. We will ensure you get a resolution as quickly as possible. Our Returns policy may vary slightly depending on the product and category.

We assure you that all products sold on ZenithGames are brand new and 100% genuine. In case the product you received is ‘Damaged’, ‘Defective’ or ‘Not as Described’, our Friendly Returns policy has got you covered.

Possible resolution could be Replacement, Exchange or Refund in case we are unable to provide a Replacement/Exchange.

All this is backed by ZenithGames’s Replacement Guarantee.

In any case, all your purchases on ZenithGames are backed by Buyer Protection for 30 days from the date of delivery, in case you face any issues.

Replacement

If you have received an item in a ‘Damaged’ or ‘Defective’ condition, or it is ‘Not as Described’ on the website, you may request a replacement at no extra cost. Return Policy depends on the product category and the products and the terms may differ. Please check the respective return policy on the product page when buying or before initiating a return for a replacement. Replacement is subject to availability of stock. If the product is out of stock, you will receive a full refund, no questions asked.

When are Refunds provided?

We work to provide the most hassle-free online shopping experience. You are covered and your money safe.

Refunds are issued when

– ZenithGames cannot provide replacement

– In-line with Buyer Protection, when a dispute has been ruled in your favour

ZenithGames allows Refunds on select categories under certain conditions. Please check with the individual products Returns Policy.

Do I have to return the free gift when I return a product?

Yes. The free gift is included as part of the item order and needs to be returned along with the originally delivered product.

Can I return part of my order?

Yes, a return can be created at item level and if you have ordered multiple items, you can initiate a return for a partial quantity.

I’ve still not received the refund to my bank account. Why?

If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same.

Sometimes financial organizations take a longer time to process the refund request. However, if the refund hasn’t happened by the date we promised, you can contact us. We will gladly help you.

I have changed my mind and would like to retain the product. What do I do?

Please call us to cancel your return request and we will do the needful. In case the replacement is already dispatched, you can reject the replacement item when it is delivered to you.

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns

– Return request is made outside the specified time frame

– Product is damaged because of use or Product is not in the same condition as you received it

– Any consumable item which has been used or installed

– Products with tampered or missing serial numbers

– Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories

– Fragile items