FAQs

Frequently Asked Questions


It is easy to update your ZenithGames account and view your orders any time through ‘My Account’.

  • ‘My Account’ allows you complete control over your transactions on ZenithGames
  • Manage/edit your personal data like address, phone numbers, email ids
  • Change your password
  • Track the status of your orders

You can cancel your order before it reaches the “Order Shipped” state. To cancel, please Contact Us with the order number.

Unfortunately, products listed as ‘Out of Stock’ are not available for sale.

You can review the status of your orders and other related information in the ‘My Account’ section

In the My Account page, click on the ‘My Orders’ link to view the status of all your orders. To view the status of a specific order, click on the ‘Order Number’ link.

It is possible that our courier partners have a holiday between your order date and the estimated delivery date based on the timelines shown on the product page. In this case, we add a day to the estimated date. Some courier partners and Sellers do not work on Sundays and this is factored in to the delivery dates.

Delivery time is based on your location pincode (usually 2-3 business days, 4-5 business days or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.

There are NO hidden charges when you make a purchase on ZenithGames. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.

Once your order has been logged and payment authorization has been received, the seller confirms receipt of the order and begins processing it.

You will receive an email containing the details of your order when the seller receives it and confirms the same. In this mail you will be provided with a unique Order ID (eg. #4610), a listing of the item(s) you have ordered and the expected delivery time.

You will also be notified when the seller ships the item(s) to you. Shipping details will be provided with the respective tracking number(s).

You can shop on ZenithGames by providing just your email ID. While it is not necessary to have an account to shop for and purchase items, it is recommended that you create one. By creating your own ZenithGames account, you can enjoy a personalized shopping experience, including recommendations, quicker checkout and a wishlist. You will also be able to rate/review products.

We accept payments made by credit/debit cards issued in India and 21 other countries.

Credit cards

We accept payments made using Visa, MasterCard and American Express credit cards.

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.

Debit cards

We accept payments made using Visa, MasterCard and Maestro debit cards.

To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank) to complete the payment.